Processing Time

Orders are typically dispatched within 1–2 working days.

During busy periods, dispatch may take slightly longer.

Delivery

We currently deliver throughout the United Kingdom.

Estimated delivery time after dispatch is:

• 2–5 working days
  

Delivery times are estimates and may vary due to courier delays or seasonal demand.

Tracking

Where tracking is available, you'll receive your tracking information by email once your order has been dispatched.

Incorrect Addresses

Please ensure your delivery address is correct before placing your order.

The CogniBox cannot be held responsible for delays or failed deliveries caused by incorrect address information provided at checkout.

Lost Parcels

If you believe your parcel has been lost, please contact us and we'll work with the delivery provider to investigate and find a solution.

Welcome to The CogniBox. By accessing our website or placing an order, you agree to the following terms.

Orders

All orders are subject to availability and acceptance. We reserve the right to cancel or refuse any order where necessary, including suspected fraudulent activity or pricing errors.

Pricing

All prices are listed in GBP (£) and include VAT where applicable. Prices may change without notice.

Product Information

We aim to ensure all product descriptions and images are accurate. However, colours may vary slightly depending on your screen, and minor product variations may occur.

Intellectual Property

All content on this website, including logos, images, branding, graphics and text, belongs to The CogniBox and may not be copied or used without written permission.

Liability

The CogniBox shall not be liable for indirect or consequential losses resulting from the use of our products or website.

Changes to These Terms

We reserve the right to update these Terms of Service at any time. Continued use of our website constitutes acceptance of any changes.

At The CogniBox, your privacy matters.

Information We Collect

When you place an order or contact us, we may collect:

• Name
• Billing and delivery address
• Email address
• Phone number (if provided)
• Payment information (processed securely by our payment providers)
  

How We Use Your Information

Your information is used to:

• Process and deliver your order
  
• Provide customer support
  
• Send order updates
  
• Improve our website and services
  
• Send promotional emails (only if you've chosen to receive them)
  

Payment Security

We do not store your payment details. Payments are securely processed through trusted third-party payment providers.

Cookies

Our website uses cookies to improve your browsing experience, remember preferences and analyse website traffic.

Your Rights

You may request access to, correction of or deletion of your personal information by contacting us.

Contact

For any privacy-related enquiries, please contact us at hello@thecognibox.com

We want you to be happy with your purchase from The CogniBox.

Returns

If you're not completely satisfied, you may return your order within 30 days of receiving it.

Items must be:

• Unused
  
• In their original condition
  
• Returned in their original packaging where possible
  

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 working days.

Damaged or Incorrect Orders

If your order arrives damaged or you've received the wrong item, please contact us as soon as possible with photos of the issue so we can resolve it quickly.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on products that have been heavily used, intentionally damaged or modified.